100% Satisfaction Guarantee

First and foremost in the policies at Ravenswood Leather, is our customer service. We take great pride in providing a quality product and serving our customers needs. And so, we stand behind our products completely. All of our products that we make are 100% guaranteed for life against any defects in workmanship or assembly, which means if any seam, rivet, grommet, buckle, etc., comes apart or breaks (under normal use and wear) we will repair or replace it free of charge. This guarantee also includes alterations, so you can still enjoy your favorite garments if you happen to change sizes. This does not include products that we do not produce, such as swords, daggers, pistols, games, etc.

Shipping Policy

Most items are in stock and ship out within 48 hours upon receipt of payment. Some orders take longer to make and we estimate 2-4 weeks to ship. If you have an event or special occasion and require rush delivery, please make a request in the Special Comments area of your online order or call or email us and we will do our best to accommodate your needs.

All items will be shipped Signature Required unless written notice is sent to us prior to the day your package is shipped.

Return Policy

Should you desire to return your order for any reason, you must return it to us in the same condition as you received it. Items returned within 15 days of receiving will be granted either store credit or a refund. Items received within 30 days of receiving will be granted store credit only. Any returns after 30 days will be dealt with on an individual basis. Understand, we are here to supply service and satisfaction to our customers and we will endeavor to cure all problems.