Policies
First and foremost in the policies at Ravenswood Leather, is our customer service. We take great pride in providing a quality product and serving our customers needs. And so, we stand behind our products completely. All of our products that we make are 100% guaranteed for life against any defects in workmanship or assembly, which means if any seam, rivet, grommet, buckle, etc., comes apart or breaks (under normal use and wear) we will repair or replace it free of charge. This guarantee also includes alterations, so you can still enjoy your favorite garments if you happen to change sizes. This does not include products that we do not produce, such as swords, daggers, pistols, games, etc.
Production Time
We appreciate your business and desire to serve you in every way to the best of our ability.
When logging into your account, you may view your order status as "Completed" when we have successfully received the order and moved it into production. The average order ships within 2-6 weeks from the date your order was placed. If all items purchased are in stock, you may expect your order immediately.
Please be advised, if you purchased a leather clothing item, your order may take up to 6 weeks to produce. Throughout the year we also encounter multiple busy seasons that may extend the amount of time needed to produce your order. In a world filled with mass produced items our goal at Ravenswood Leather is to provide our customers with a quality tailored item created to your personal specifications with exceptional customer service. This may add to production time, however the quality clothing you receive could last you a lifetime. If your order contains embroidery, please know that this may also add to the wait time, proportionate to the complexity of your embroidery.
As always, if you need to receive your order by a certain date, please email us at sales@ravenswoodleather.com or call (541) 830-3577 and we will do everything we can to accommodate your needs.
Privacy
Any and all information submitted to Ravenswood Leather is private and confidential. We pride ourselves on not releasing any information to third-partys.Shipping Policy
Items that are in stock will ship out immediately upon receipt of payment. Most items are made to order and take longer to ship. If you have an event or special occasion and require rush delivery, please make a request in the Special Comments area of your online order or call or email us and we will do our best to accommodate your needs. Orders are no long shipped Signature required. Please contact us by e-mail ( sales@ravenswoodleather.com ) immediately after placing your order to request Signature Required on your shipment.
Layaway Policy
Whether it is a custom order or an in stock item, we are happy to arrange a layaway with as little down as $20.00 though some exclusions may apply. (though larger down payment are also acceptable - The more you put down, the smaller your monthly payments will be). We offer up to six month payment plans with no finance or service charge; orders beyond six months may be subject to a variable percentage fee due to fluctuations in leather/item prices. Monthly payments can be through automatic withdrawl from your credit card on file, paypal, or check/money order. Payments will be due on the day of your choosing each month. We understand that life is often uncertain and we will work out any arrangements necessary if you need to miss payments or otherwise change the terms of your layaway agreement. However, non paid orders over six months will be considered abandoned and the downpayment forfeit, unless other arrangements have been made.
Return/Cancellation Policy
Custom orders are custom, and therefore are subject to a restocking fee. Items/orders held on Layaway are also subject to a restocking fee. Should you desire to return/cancel your order for any reason, you must return it to us in the same condition as you received it. Items returned within 15 days of receiving will be granted either store credit or a refund. Items received within 30 days of receiving will be granted store credit only. Any returns after 30 days will be dealt with on an individual basis. Understand, we are here to supply service and satisfaction to our customers and we will go out of our way to cure all problems.
Any other questions can be directed to sales@ravenswoodleather.com