I recently placed an order with Ravenswood and almost immediately felt the need to change it. I was unsure of color combinations and really wanted to make sure I got it right. I absolutely love your craftsmanship and I had been lusting over your products since the days I lived in Texas and saw you at the Texas Renaissance Faire. I really didn’t want to end up with a beautiful but wasted piece by being uneducated on leather colors and textures.
Peter Stewart handled my order, after an initial response from Deelani, and he was absolutely amazing! I’m sure I wasn’t the most difficult customer in the world, but I did make the poor man run back and forth to take seemingly endless photos of swatches in different light and in different pairings. Through all of it, he never once expressed frustration or annoyance for what I was asking of him. In fact, he reassured me at every step along the way that he was happy to assist and even went above and beyond to take shots of finished pieces illustrating the many shade variations of Bomber Brown. After many rounds of emails (30+) and what seemed like countless photos (20+), I came to the solid conclusion that solid and classic is a safe choice for a first time buyer.
Even though what I will end up with will seem fairly simple and straightforward to most, to me it will feel bespoke and personally-crafted because of the effort that Peter went through to help me come to my decision. A thousand people could have the exact same piece in the exact same color with the exact same details, but mine will always be unique because I saw the care and guidance that goes into helping each customer create what they envision.
I usually go seriously full-throttle in my costuming (Ranger, Elven, Steampunk, you name it!) and tend to get a ton of “Where did you get that?!?” questions, and I can’t wait to be able to hype the craftsmanship and phenomenal customer service of Ravenswood Leather at my next event. Make sure to include business cards in all of your shipments so all your fangirls and boys can pass them out to admiring inquirers!