As a horsewoman, I’m very familiar with leather. Ravenswood uses quality leather, very much like tack leather. Their fastenings are solid and sturdy, and everything is supple and already broken in. No cardboard or “craptackistan” leather here!
Customer service is always a top priority. I got my order in very short order (~3 weeks) during the Festival season, and all communication with staff was professional and courteous.
I’m very happy, and I will shop again!